Understanding Hosted IP
Hosted IP Overview
Companies can finally replace their old phone systems and get a far more flexible
phone solution for a fraction of the cost. But it's not just replacing one phone
system for another. With Hosted VoIP, you get the benefits of outsourcing the management
of your phone system, which means you'll need fewer resident experts to handle things.
What's more, Hosted VoIP expands communications and productivity by providing a
range of advanced features and functionality. And it does so without straining your
budget.
Lower Total Cost of Ownership
Business is more unpredictable than ever—growth one year, contraction the
next year. Ideally, you'd be able to secure the most advanced technologies without
having to spend significant money upfront on hardware. Hosted VoIP makes this possible.
With a Hosted VoIP solution, you save from day one on your monthly communications
service fees. All you need are VoIP-ready handsets. That's right, no expensive boxes
or systems required. You save money every month as well because you no longer need
to manage both phone and data lines. Traditional phone lines, and the high price
associated with them, are now a thing of the very expensive past.
Minimal IT Support Required
Unlike the complex traditional phone systems that sit in a closet, Hosted VoIP requires
very little IT support or training to administer. You can quickly add users, delete
users, enable additional features—all without additional support or staff.
The reason? A simple web interface. In fact, a Hosted VoIP solution is so simple
and intuitive, users can manage their own features right from their computers. It's
one management issue that can be taken off the shoulders of IT. Who knows, maybe
they'll even thank you for a change.
Operating Expense vs. Capital Expense
The last thing you want to do in this economy, or any economic climate for that
matter, is spend tens of thousands of dollars on a phone system. With Hosted VoIP,
there are no large servers or systems to purchase. Other than phones, there are
no capital expenditures to depreciate over time. Which means it comes off of your
books. All you have is an affordable monthly service fee that connects your business
and employees to a host of capabilities that dramatically improve productivity.
Imagine you were a business that needed to incorporate call center functionality.
You received a quote for a traditional telephony system. It's possible it could
cost you an excess of $120,000. By contrast, a call center based on a Hosted VoIP
system may be as low as $1,200 per month! Imagine the impact that would have on
your finances.
Business Continuity
Let's assume some worst case scenarios: Your building is flooded. Or an earthquake
wreaks havoc. Or a fire knocks out power for miles around. Now, let's assume you
have Hosted VoIP. Want to know how things would be? Business would go on—uninterrupted.
Since no physical box resides on your premises—it resides in redundant and
secure data centers—customers can still connect with your business because
employees can work from anywhere. The reason? A web-based portal that allows you
to quickly forward calls to cell phones or other phones in unaffected locations.
It's an incredibly fast and easy way to take control of a disastrous situation and
ensure that anything major becomes just a minor incident.
Scale Up / Scale Down
Five year projections? Ten year projections? Frankly, for most businesses, it has
become nearly impossible to make accurate predictions. It's why you need a highly-flexible
technology like Hosted VoIP. Hosted VoIP is a sure way to give you the peace of
mind that comes from not being constrained by a phone system that only supports
a fixed number of employees and can be costly and complicated to expand. If resources
become squeezed, you can quickly scale back. On the other hand, if you open a new
branch office, or need to provide remote communications, or just need to prepare
for a spike in demand around the holidays, it's quick and easy to scale up without
any disruption to your business. Total flexibility. Easy to manage. Quick to deploy.
Hosted VoIP is a decision with only upside.
More Functionality
Even if you're jaded about technology, once you see all of the advanced features
and functionality that are available from a Hosted VoIP system, you'll be seriously
impressed by the impact it can have on your business. And the best part is you can
activate only those features that you need to make your company more productive.
It starts with HD voice, the clearest a business call can get. That's just scratching
the surface. Through Hosted VoIP, you can have voicemails automatically forwarded
to your email account, you can make a call from a cell phone or remote office and
have it appear as a call from the main office. You also have the ability to integrate
with Outlook or your Customer Relationship Management system. Basically there isn't
much you can't do with Hosted VoIP.
Automatic Upgrades
With Hosted VoIP, there's no box on your premises, so there's no hardware to upgrade
in order to take advantage of new features and technologies. Because your service
is outsourced, upgrades are provided through software changes that happen automatically
in the background. Of course, you'll be made aware of any new capabilities as they
come on line. That way, you can quickly utilize them to support your employees and
better service customers. So stay focused on your business and leave the upgrades
to your Hosted VoIP service provider.
Productivity Everywhere
It's hard to advance your business if it's tethered to convention. And there's no
ball and chain quite like a desk phone. Hosted VoIP is the ideal solution for existing
and emerging workforces who demand constant connectivity and productivity from anywhere—and
at anytime. Whether attacking issues from a desk, a conference room, or powering
through meetings on the road, Hosted VoIP gives companies the powerful communications
features they need to keep things moving forward no matter where or when business
is done.
Focus on What Matters
One of the best ways to stay competitive is to focus on your core business. With
a Hosted VoIP solution, the management of increasingly complex business communications
is done for you off-site. It all happens in the background while your employees
utilize advanced features and productivity tools like voice, video, and wireless
to take up new goals and take down obstacles that stand in their way.
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Hosted IP Telephones
Polycom IP 650
The Polycom SoundPoint IP 650 sets a new standard for a high-performance IP phone.
The SoundPoint IP 650 uses Polycom's revolutionary HD Voice technology that delivers
voice communications of life-like richness and clarity. The SoundPoint IP 650 accommodates
6 lines in a standalone mode and up to 12 lines per module when equipped with SoundPoint
IP Expansion Modules, as an attendant console. The phone supports shared call/bridged
line appearances as well as busy lamp field (BLF) functionality that enables phone
attendants to monitor and manage calls more efficiently.
Polycom IP 550
The SoundPoint IP 550 desktop phone is a four-line SIP phone that delivers calls
of unprecedented richness and clarity and supports a comprehensive range of cutting-edge
features. The SoundPoint IP 550 desktop phone features Polycom's revolutionary HD
Voice™ technology, which brings life-like richness and clarity to every call.
Polycom HD Voice technology incorporates wideband audio for over twice the voice
clarity; Polycom's patented Acoustic Clarity Technology for crystal-clear, noise-
and echo-free sound, plus best-in-class system design for high-fidelity, faithful
voice reproduction.
Polycom IP 450
The SoundPoint IP 450 desktop phone is designed to bring advanced telephony features
and applications to cubicle/office workers handling a moderate volume of calls.
With its high-resolution, graphical backlit display supporting multiple languages
and Asian characters, applications enabled XML Microbrowser, and Polycom HD Voice,
the SoundPoint IP 450 sets new standards for the mid-range SIP desktop phone.
Polycom IP 330
The Polycom SoundPoint IP 330 is a two-line entry-level phone offering superb sound
quality and full-duplex speakerphone performance with Polycom Acoustic Clarity Technology.
The 330 is easy to configure and use and offers a full enterprise-grade feature
set including integrated power over Ethernet support, interoperability with leading
IP PBX and Softswitch platforms, SIP, 102 x 33-pixel graphical LCD, and two-port
10/100 Ethernet switch.
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